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Virtual Queue Addendum

I experienced a real-word example of how my Virtual Queue idea might work last night, while visiting a new restaurant close to where I live. The restaurant was using a system called Nowait that is essentially a wait/reservation system. The patron adds their name to the wait list by giving the host their cell phone number, and when the table is ready, it will send them a text. The system also includes a user-downloadable app for both Apple and Android products that will allow you to monitor your position in line by telling how many parties were ahead of you and an estimated number of minutes remaining. It seemed to work pretty well, although, the estimated time given on the app was longer than what we waited. Around the time when the app showed 12 patrons ahead of us and 25 minutes estimated time, we received a text telling us our table was ready. I didn’t ask why this happened, as we were happy to be seated sooner than expected.

I really like this app and I can see where something like this could work at Disney parks (or any other really), to allow guests to get in line (virtually) for attractions and restaurants. The Nowait app also utilizes bluetooth capability, which allows guests to check-in quickly and easily just by walking in the door, or it can be used remotely using the app to check-in to get a place in line, prior to arrival. In my opinion this is a game changer, and integrating similar type of functionality with Disney’s MagicBand and a smart phone would take things to a whole other level that would truly be “Next Generation”!

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Categories: Imagineering
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